Projects

Selected programs I’ve led

• 📈App Performance and Quality Improvement

  Implemented app performance monitoring framework with defined KPIs; enhanced Taxfix app performance; improved KPI dashboard granularity and presentation; established quality process framework

• 🛠️Fix Frontend

  Modularised all top-priority German core features (~60% of code base); rolled out new Design System across German Mobile & Web Apps with Rebrand; consolidated German Web Experience through module-by-module rollout

• ⚡Mission Team Efficiency

  Improved mission team efficiency and maturity; established Product Development Center of Excellence with principles, standards, tools, templates, CoP, and champion groups; introduced reports and metrics framework; improved Tech Foundation planning process (PDP, sprint planning, rituals, JIRA quality); revamped incident management process with simplified documentation, escalation policy, Jira as source of truth, and PostMortem process; revised escalation templates and PagerDuty configurations

• 🌅Program Aurora

  Ensured peak season business continuity and product stability (code freeze Mobile/Web); delivered change management readiness across R&D; restored baseline functionality and quality maintenance practices; completed quality backlog items categorised per DRI

• 🎯R&D Strategy 2024

  Led senior leadership team to transform R&D organization into outcome-oriented org